FAQs
⚡ Frequently Asked Questions
Real answers. No scripts. Just straight talk from real anime fans.
🧠 GENERAL
Q: What is a Hyper Ink Metal Print?
A: It’s not paper. It’s not canvas. It’s collector-grade metal, printed using industrial sublimation for ultra-vibrant, fade-proof art. Each piece is made to last decades and comes out glossy, sharp, and gallery-worthy.
Q: Is this legit?
A: 100% legit po! 🙌
We’re a verified Shopify-powered store based in Bulacan, Philippines, with real customers, real reviews, and real production videos (you’ll even see our founder printing your orders on our page).
Q: Where are you located?
A: Our main production studio is in Bulacan, and we ship nationwide for FREE.
Q: Do you have a physical store?
A: Not yet po but we’re working on it! 🙌
We’re planning to open our first small kiosk soon, followed by a full-fledged Hyper Ink studio store where fans can see our prints in person, watch live printing demos, and pick up their collector pieces on-site. Stay tuned for the announcement!
Q: Do you have bigger sizes aside from A4 and A3?
A: Yes po! We currently offer A4 (20x30cm) and A3 (30x40cm) but stay tuned for our upcoming A2 (40x60cm) and A1 (60x80cm) sizes for collectors who want larger, centerpiece-level displays. 👀
Q: Are all your products metal prints?
A: Not for long po! 🔥
We’ll soon be expanding into figures and collectibles. Crafted with the same premium, collector-grade standards. Stay tuned — the Hyper Universe is growing. 🌌
🧾 ORDERS & PAYMENTS
Q: How do I order?
1. Choose your print (A4 or A3).
2. Click Add to Cart or Buy It Now.
3. Pay securely via GCash, Maya, Credit/Debit Card, or Bank Transfer
Q: Is COD available?
A: No po, as these are all custom-prints.
Q: Do you offer discounts for bulk orders?
A: Yes po! 💥
✅ Buy 2 → ₱100 OFF
✅ Buy 3 → ₱200 OFF
✅ Buy 4 → ₱300 OFF
✅ Buy 9 → Get 1 FREE
Perfect for collectors or gifts.
🚚 SHIPPING & DELIVERY
Q: How long does it take?
A:
Production: 1–2 days (we print in-house)
Shipping: 1–3 days via Flash, J&T, Shopee Express, depending on your location
Shipping is FREE nationwide. 🚚
Q: How will I know if it’s shipped?
A: You’ll get a tracking number via email or SMS once shipped.
Q: Do you ship internationally?
A: Not yet po — we’re focused on PH orders for now, but global drops are coming soon 👀
💥 GUARANTEES
Q: What if my print arrives damaged?
A: Don’t worry — you’re covered by our Damage-Free Guarantee.
Just send us a clear photo of the damage within 48 hours, and we’ll send a free replacement right away.
Q: What if I’m scammed?
A: You won’t be. 😂
We don’t use GCash personal numbers or “mystery couriers.” All payments are processed through our official Shopify checkout or trusted payment partners (GCash/Maya, Credit/Debit Card, and Bank Transfer).
You can check our reviews and feedbacks on our social media accounts: 👇
https://www.facebook.com/hyperinkcreatives
https://instagram.com/hyperinkanime
🌟 VIP REWARDS
Q: What do I get as a VIP customer?
A: Once you’ve ordered, you’re part of the Hyper Vault — our private circle of collectors.
You’ll get:
10% OFF your next order
Extra freebies (stickers, display mounts, etc.)
Priority access to Limited Edition drops
Flash Sale alerts before public release
🧩 CUSTOM ORDERS
Q: Can I send my own photo or art?
A: Yes po! Any photo (Wedding, Couple, Graduation) you can order through Custom Print, send your photo, and we’ll create a FREE layout design before printing.
📞 SUPPORT
Q: How can I contact you?
A:
💬 Tap the chat icon on our website (Shopify Inbox)
📩 Email: hyperinkcreatives@gmail.com
📱 Messenger: m.me/hyperinkcreatives
We reply ASAP or within 1–3 hours during studio hours (10 AM – 5 PM).
✅ Bottom Line:
We’re real fans, running a real studio, making real art.
If you’ve ever been scammed online before — you’ll feel the difference here.